Refund policy

Final Sale Guidelines Buyer’s Remorse:

We do not accept returns or exchanges if you change your mind.

Incorrect Device Model:

Please double-check your phone model (e.g., iPhone 15 Pro vs. iPhone 15 Pro Max) before checking out. We cannot offer refunds or exchanges for incorrect sizes or models ordered.

Each phone case is custom-printed just for you at the time of your order. Because of this personalized production process, all sales are final, and we cannot accept returns for buyer's remorse or sizing mistakes. However, your purchase is fully protected against manufacturing flaws and shipping damages through our automated customer care system.

Damaged, Defective, or Incorrect Items:

If your phone case arrives damaged, has a manufacturing defect, or features a printing error, our fulfillment partner will gladly issue a free replacement or a full refund. Simply send us a DM on tik tok (@shopalixia) or email (alixiacases@gmail.com) and explain the issue & provide image proof.

Keep Your Case: You do not need to ship the physical product back. Once your photo proof is approved by the support team, a replacement or refund will be processed immediately. 

Shipping & Address Issues Please ensure your shipping address is accurate and complete at checkout. If a package is returned to sender or lost due to an incorrect address provided by the customer, a partial refund can only be issued for the base cost of the phone case. Original shipping fees are non-refundable.