Shipping policy
At Alixia Cases, every product is made to order. Once you place an order, your item is sent to our production partner, Spoke Custom Products, where it is printed and prepared for shipment.
Order Processing & Production
Orders typically take 2–7 business days to enter production and be completed.
Because each item is made specifically for you, processing and production times may vary depending on product type, order volume, holidays, or other circumstances.
During periods of high demand, production may take a little longer than usual.
Shipping Times
After your order has been produced, it is shipped to the address provided at checkout.
Estimated delivery times are:
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United States: 7–20 business days
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Canada: 7–20 business days
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Europe: 5–15 business days
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United Kingdom: 5–15 business days
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Australia & New Zealand: 7–25 business days
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Rest of World: 10–30 business days
These are estimated delivery times and are not guaranteed. Delivery times may vary depending on the destination, carrier, customs, and other factors outside of our control.
Shipping Costs
Shipping costs are calculated at checkout based on factors such as:
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Delivery destination
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Product type
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Order size
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Available shipping options
Your shipping cost will be shown before you complete your purchase.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for tracking information to update after your package has been shipped.
International Orders
Alixia Cases ships to many countries worldwide.
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are the responsibility of the customer.
Alixia Cases is not responsible for customs fees, import charges, or delays caused by customs.
Shipping Delays
Although we do our best to get your order to you as quickly as possible, delays can occasionally occur due to:
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High order volumes
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Holidays
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Weather
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Carrier delays or disruptions
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Customs processing
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Other circumstances outside of our control
Alixia Cases is not responsible for delays caused by third-party shipping carriers.
Incorrect Shipping Information
Please make sure your shipping information is correct before completing your order.
If an incorrect or incomplete address is provided, please contact us as soon as possible. Once an order has entered production or has shipped, we may not be able to change the address, cancel the order, or provide a replacement or refund.
Lost Packages
If your package appears to be lost in transit, please contact us with your order number.
We will do our best to assist you and, when appropriate, work with the shipping carrier to investigate the issue.
Delivered but Not Received
If your tracking information shows that your package was delivered but you cannot find it, we recommend:
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Checking with household members or neighbors.
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Checking around your delivery area.
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Confirming that the shipping address on your order was correct.
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Contacting the shipping carrier or local postal service.
Alixia Cases is not responsible for packages that are marked as delivered by the carrier, but we will do our best to help you locate your order.
Damaged Orders
If your order arrives damaged or defective, please contact us within 14 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the product
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Photos of the packaging, if applicable
We will review the issue and determine the appropriate resolution, which may include a replacement or refund where applicable.
Multiple Shipments
Some orders may arrive in multiple packages if items are produced or shipped separately.
If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.
Questions?
If you have any questions about your order, shipping, or delivery, please contact us through our website.
Thank you for supporting Alixia Cases ♡